Why and how Churchfield Home Services collects Personal Information?

Churchfield Home Services collects personal information in a transparent, consensual way with full cooperation and knowledge of interested parties. Personal information is essentially collected by our marketing, sales, surveying, project management, installer, customer service and accounts personnel for the primary purpose of administering Churchfield Home Services Installation Services, including the generation of detailed customer quotations, provision of upgrade installation works, quality validation of those works and the administering of SEAI, Electric Ireland and Revenue Grants and Incentives on behalf of customers.

Personal information is collected from you in the following ways:

• Through our website enquiry forms (www.churchfieldhomeservices.ie).
• By phone, written and email communication to our customer service and sales staff.
• By camera and physical survey when completing an onsite survey of a customer’s property.
• By camera and physical inspection by our installers and Project Managers during installation.
• By camera and physical inspection by our quality administration during our quality validation process.
• By phone, written and email communication to our accounts staff.

Personal Information Security

Churchfield Home Services Ltd. is committed to the protection of your personal information from unauthorised access. We use a range of security mechanisms and procedures to protect the personal information we hold about you.

Churchfield Home Services makes all reasonable efforts to ensure your personal information is stored securely both in electronic and physical forms and complies with ePrivacy Regulations 2011 (S.I. 336 of 2011) and the EU ePrivacy Directive 2002/58/EC with updates made to ensure compliance with the General Data Protection Regulations 2018.

The www.churchfieldhomeservices.ie website pages from which you may forward to us personal information are encrypted through a password-protected portal.

However, you should be aware that there may be risks associated when transferring your personal information to us from other internet facilities or by email. Personal information that is no longer required will be destroyed following legislation.

Use and Disclosure of Personal Information

Your personal information may be used to:

• Verify your name, address, and identity.
• Provide you with Churchfield Home Services quotations and services.
• Validate the quality management of the products and services we provide.
• Administer SEAI, Electric Ireland and Revenue Grants and Incentives on behalf of our customers.
• Address any query, feedback, or complaints you may have; and contact you for any other reason.

Churchfield Home Services may disclose your information to:
Its suppliers, their auditors, and/or their regulators; Your authorised representative (e.g., legal advisers) bu

• Only upon receipt of your written authorisation.
• Unrelated third parties to enable outsourcing of relevant functions relating to the provision of products and
• Marketing products and services and only for the primary purpose of providing those functions.
• Professional advisers including but not limited to accountants, auditors and legal advisers, and Courts,
• Government and regulatory authorities as required or authorised by law.

With distinct consent, we will use your data to:

• Maintain and develop our business systems and infrastructure, including testing and upgrading these systems.
• Communicate new products and services to you, for marketing purposes, including, the opportunity to take up special promotions and offers.

You also consent to any such third party storing your personal information. Any such third party will not be permitted to re-sell, use, or share the data provided, without clear consent from you the data subject.

Churchfield Home Services only transfer data to GDPR-compliant third parties with full consent from the data subject at the initial stage of data collection. This is included in the Terms & Conditions.

Churchfield Home Services may disclose your information to third parties required to carry out the services requested by you:

• SEAI (Sustainable Energy Authority of Ireland) – https://www.seai.ie/
• Electric Ireland –https://www.electricireland.ie/residential/products/heating-services-repair/energy-efficiency-incentive
• Pipedrive –www.pipedrive.com– datacentre housed in the EU.
• SMSAPI – SMSAPI severs both Production and Disaster Recovery located within the EU.
• Twilio – Twilio datacentre located in the EU.
• Fastfield –www.fastfieldforms.com
• Zapier –www.zapier.com
• Fastfield & Zapier are certified under the Privacy Shield, which is a framework to support the safe.
• Transfer of data between the EU and the US. View their registration here: https://www.privacyshield.gov/list
• Google Drive – Google Drive data centre located in the EU.
• Dropbox – Dropbox data centre located in the EU.
• SurveyMonkey – SurveyMonkey Inc. is certified under the Privacy Shield.