Standard Payment Policy

Eligibility:

Our Standard Payment Policy is when the grant is paid directly to the customer i.e., the Homeowner claims the value of the SEAI grant retrospectively, or if the works have been requested by a third party i.e., a builder on behalf of the Homeowner.

Booking Deposit

A booking deposit is due upon confirmation of an order and is required to be paid before an installation date can be confirmed. This deposit is non-refundable but is transferable from one order to another should the details of the order change after the order is placed. Deposit payments are calculated to be 10% of the total value of the order, less the discounts only.

Commencement Payment – 30%

A 30% commencement payment is due 5 days before the installation commences or before installation materials are delivered to site.

Interim Payment – 30%

A mid payment of 30% is due once 70% of the total value of works has been completed as set out in the customer quotation. Any agreed variations will be sent to the customer in a separate invoice at the same time as the customer is sent the interim payment invoice.

Final Payment

Final payment is due upon practical completion of an installation where the works have been carried to such a stage that they can be taken over and used by the client for their intended purpose and that any items of work or supply then outstanding are trivial and will be carried out under the service warranty for the installation.

Responsibility for Payment

The responsibility for payment lies with the customer who places the order for the installation.

Payment Terms

The payment terms for completing payments are within 5 working days once an invoice has been issued, in full without any deduction or withholding except as required by law. You are not entitled to assert any credit, set-off or counterclaim against Churchfield Home Services to justify withholding payment of any such amount in whole or in part.

Variations

Any further changes, additions or deductions required will be reflected on the account in the form of a variation, which the Homeowner will receive before any changes are made and Churchfield Home Services will issue an additional invoice for the variation at the time the Interim Payment Invoice is sent.

SEAI Grant Deferral Payment Policy

Overview:

Our SEAI Grant Deferral Payment policy is to be used by customers that are availing of SEAI Individual Energy Upgrade Grants and wish to make payment for only the net cost of the works (total cost including discount less SEAI Grant) and defer the payment of the SEAI Grant directly to Churchfield Home Services.

Eligibility:

This payment option is only available to customers who receive an SEAI grant where all works on the application are being completed by Churchfield Home Services and the mandatory BER Assessment is carried out by one of the company’s approved panels of BER Assessors within 5 days of the works being practically complete.

This payment option is not available in situations where significant building works are being completed by any third party which may delay the ability of Churchfield Home Services to finalize all quality audits within 5 days of the installation being completed.

Booking Deposit

A booking deposit is due upon confirmation of an order and is required to be paid before an installation date can be confirmed. This deposit is non-refundable but is transferable from one order to another should the details of the order change after the order is placed. Deposit payments are calculated to be 10% of the total value of the order, less the discounts only.

Please note that grants and incentives that apply to the order are deducted from the Interim payment.

Commencement Payment – 30%

A 30% commencement payment is due 5 days before the installation commences or before installation materials are delivered to site.

Interim Payment – Balance

This payment is due once 70% of the total value of works has been completed as set out in the customer quotation. This is calculated as the total cost of the works including discounts, plus any project variations that may apply, less all payments received to date, and less the value of the SEAI Grant (payable directly to Churchfield Home Services).

Final Payment – SEAI Grant

A final payment is payable directly from SEAI upon completion of an installation where the works have been quality audited, a BER Assessment carried out and the SEAI DOW forms are completed, audited, and submitted to SEAI for processing.

Any items of work outstanding that are trivial will be then carried out under the service warranty for the installation.

Responsibility for Payment

The responsibility for payment lies with the customer who places the order for the installation.

Payment Terms

The payment terms for completing payments are within 5 working days once an invoice has been issued, in full without any deduction or withholding except as required by law. You are not entitled to assert any credit, set-off or counterclaim against Churchfield Home Services to justify withholding payment of any such amount in whole or in part.

Variations

Any further changes, additions or deductions required will be reflected on the account in the form of a variation, which the Homeowner will receive before any changes are made and Churchfield Home Services will issue an additional invoice for the variation at the time the Interim Payment Invoice is sent.

Sample Quotation

Standard Payment Policy Example (Grant payable to Homeowner)

SEAI Grant Deferral Payment Policy Example (Grant to payable Churchfield Home Services)

Accepted Payment Methods

Churchfield Home Services aims to provide customers with maximum choice when making a payment which includes:

EFT Payments

EFT payments can be made online; our bank details are available upon request from our Accounts department. Payment should be referenced using the number on your quotation documentation (Example: CHS-019-12345).

Online Payments

Online payments are limited to deposit payments and 30% subsequent payments. These are restricted to accepting debit card transactions only.

Debit Card Payment

Debit Cards can be used to make payment by contacting a member of our Customer Care Team from Monday-Thursday, 8 am – 5 pm and Friday, 8 am – 4 pm, by calling 096-38555.

Please note: We do not accept payment via Credit Card.

Cheque Payment

Post a signed cheque with a copy of the invoice to:

Churchfield Home Services, Crossmolina Business Park, Ballina Road, Crossmolina, Co Mayo, F26 E9A0
All payments must be referenced using the unique quotation number (Example: CHS-019-12345).

Cash Payment

Cash payments can be made through any AIB branch nationwide by using our bank details, which are available upon request from our Accounts department. Payments should be referenced using the number on your quotation documentation (Example: CHS-019-12345).

Refund Policy

Due to the nature of the products and services provided by Churchfield Home Services, we cannot provide refunds or exchanges however if a customer requests a change to the product or services provided as part of the installation in advance of the installation taking place, or in advance of Churchfield Homer Services ordering any special purpose items*, all steps will be taken to amend the customer quotations as required.

All amendments made following a deposit being paid will be processed as a variation to the contract customer quotation.

* Special order items which have been ordered in advance of the change being requested that cannot be returned by Churchfield Home Services are not able to be credited to a customer’s quotation.

Late Payment Fee

Churchfield Home Services allows five working days to pay invoices due. We understand that customers require the necessary time to make payment for monies due, however, in extreme circumstances where a payment is in arrears for more than 60 days of the payment being due, the account will be classified as past due.

In the event of a late payment, a late payment charge of 1.5% per month, translating to 18% per annum, will be added to all outstanding amounts due and will be applied from the due date to the date the payment is received. Each customer’s statement shows the date the invoice is issued and the date by which payment must be made to avoid the late payment charge.

Informal Non-Payment Procedure

An informal approach can often resolve difficult situations with the minimum of conflict and stress for the individuals involved and is always the first approach to be adopted when such instances arise.

Where an instant of non-payment occurs, a member of our Customer Care Team will contact the customer directly within 30 days of the payment being due to seek the precise reason for non-payment and seek an efficient resolution to resolve the matter to both parties satisfaction.

In the case where the non-payment is over 60 days in arrears, the matter will be referred to the company’s internal Financial Controller to review and will follow the procedure as outlined below to resolve the matter in a clear, transparent, and equitable manner.

The client will be contacted directly to notify them that their account has been referred to the company’s Financial Controller and the company’s procedure for non-payment will be clearly explained.

The Financial Controller will then seek to investigate the reason for the non-payment by thoroughly investigating all the documentation, correspondence and customer statements concerning the matter.

Once the investigation is complete, the Financial Controller will contact the customer and inform them of the findings and seek an amicable resolution to the matter which considers all facts of the case. When a successful resolution is reached, the matter will be finalized and closed.

Where the resolution is not accepted, the customer will be formally offered the resolution without prejudice to decide to decline or accept before the matter is escalated to the Formal Non-Payment Procedure.

Formal Non-Payment Procedure

A formal approach to the resolution of non-payments will only be taken once the company’s internal Informal Non-Payment Procedure has been exhausted and the non-payment is more than 90 days in arrears.

In the case where the non-payment is over 90 days in arrears, the following procedure is followed.

The client will receive formal notification that their account is over 90 days in arrears and that the matter has been escalated to the company’s Formal Non-Payment Procedure for processing.

The client will receive a formal statement of their account with a copy of all supporting documentation with a final demand to make payment within the subsequent 7 days.

Should payment not be received within the following 7 days, the matter will be referred to an approved external debt collection agency for collection.

The client will be held liable for all subsequent legal and consultancy costs associated with the collection of the debt including all subsequent late fees and interest due accruing on the debt.

Contact Information

For any reason, all customers can contact Churchfield Home Services at the below address.

Churchfield Home Services,
Crossmolina Business Park,
Ballina Road,
Crossmolina,
Co. Mayo
F26 E9A0
Ph: 096-38555

Customers can also make contact by email as follows: