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Payment Policy

 

Overview:

 

Churchfield Home Services value and understand the importance of putting our customers at the centre of our business operations and we are fully committed to providing the highest standards of customer service through the services we provide. We have outlined our payment policy to provide our customers with transparency and clarity with regard to payment for goods and services to be provided by Churchfield Home Services. 

 

 

1. Standard Payment Policy

 

Overview:

Churchfield Home Services have outlined our Standard Payment Policy which to provide our customers with transparency and clarity with regard to payment for goods and services to be provided by Churchfield Home Services.

 

Eligibility:

All customers can chose to use the company’s Standard Payment Policy for Installations up to the value of €50,000.

 

Deposit Payment – 10%

A 10% booking deposit is due on confirmation of an order and is required to be paid before an installation date can be confirmed, this deposit is non-refundable but is transferable from one order to another should the details of the order change subsequent to the order being placed. Deposit payments are calculated to be 10% of the total value of the order including discounts but excluding grants and incentives that are applicable to the order.

 

Commencement Payment – 30%

A 30% commencement payment is due within 5 days in advance of an installation commencing or installation materials being delivered to site.

 

Mid Payments – 30%

A mid payment 30% is due once 70% of the total value of works has been completed as set out in the customer quotation.

 

Final Payment – Balance

A final payment is due on practical completion of an installation where the works have been carried to such a stage that they can be taken over and used by the client for their intended purpose, and that any items of work or supply then outstanding are of a trivial nature and will be then carried out under the service warranty for the installation.

 

Responsibility for Payment

The responsibility for payment lies with the customer who places the order for the installation.

 

Payment Terms

The payment terms for completing payments is within 5 working days once an invoice has been issued, in full without any deduction or withholding except as required by law and You shall not be entitled to assert any credit, set-off or counterclaim against Churchfield Home Services in order to justify withholding payment of any such amount in whole or in part.

2. SEAI Grant Deferral Payment Policy

 

Overview:

Churchfield Home Services have outlined our SEAI Grant Deferral Payment Policy which is to be used by customers are availing of SEAI BEHS Grants and wish to make payment for only the net cost of the works (total cost including discount less SEAI Grant) and defer the payment of the SEAI Grant directly to Churchfield Home Services rather than make payment for the full cost of the works upfront and claim the value of the SEAI grant retrospectively.

 

Eligibility:

This payment option is only available to all customers who are in receipt of an SEAI grant where all works on the application are being completed by Churchfield Home Services and the mandatory BER Assessment is carried out by one of the company’s approved panel of BER Assessors within 5 days of the works being practically complete.

This payment option is not available in situations where significant building works are being completed by any third party which may delay the ability of Churchfield Home Services to finalise all quality audits within 5 days of the installation being completed.

 

Deposit Payment – 10%

A 10% booking deposit is due on confirmation of an order and is required to be paid before an installation date can be confirmed, this deposit is non-refundable but is transferable from one order to another should the details of the order change subsequent to the order being placed.

Deposit payments are calculated to be 10% of the total value of the order including discounts but excluding grants and incentives that are applicable to the order.

 

Commencement Payment – 30%

A 30% commencement payment is due within 5 days in advance of an installation commencing or installation materials being delivered to site.

 

Mid Payment – Balance

A mid payment is due once 70% of the total value of works has been completed as set out in the customer quotation and is calculated as the total cost of the works including discounts, plus any project variations that may apply, less all payments received to date, and less the value of the SEAI Grant payable directly to Churchfield Home Services.

 

Final Payment – SEAI Grant

A final payment is payable directly from SEAI upon completion of an installation where the works have been quality audited, a BER Assessment carried out and the SEAI DOW forms are completed, audited and submitted to SEAI for processing.

Any items of work outstanding that are of a trivial nature and will be then carried out under the service warranty for the installation.

 

Responsibility for Payment

The responsibility for payment lies with the customer who places the order for the installation.

 

Payment Terms

The payment terms for completing payments is within 5 working days once an invoice has been issued, in full without any deduction or withholding except as required by law and You shall not be entitled to assert any credit, set-off or counterclaim against Churchfield Home Services in order to justify withholding payment of any such amount in whole or in part.

3. Accepted Payment Methods

 

Churchfield Home Services aims to provide customers with maximum choice when making a payment and includes,

 

EFT Payments

EFT payments can be made online; our bank details are available upon request from our Accounts department. Payments should be referenced using the quotation number on your quotation documentation, your address or by using the customer name on your quotation provided.


Online Payments

Online Payments are limited to Deposit Payments only and are restricted to accepting Debit Card Transactions, deposit payments can be made by all other methods of payment should it be required.

 

Card Payment

Card Payments can be used to make payment by contacting a member of our Accounts Team from Monday-Friday, 8.00am – 5.00pm by calling 096 38552.

 

Card payments are subject banking fees as outlined below

a. Visa Debit Card - 0% Fee Applies
b. Visa Credit Card - 2.35% Fee Applies
c. MasterCard/Maestro Debit - 0% Fee Applies
d. MasterCard/Maestro Credit – 2.35% Fee Applies

 

Cheque Payment

Post a signed cheque with a copy of the invoice or to Churchfield Home Services, Account Team, Crossmolina Enterprise Centre, Crossmolina, Co Mayo. Payments should be referenced using the quotation number on your quotation documentation, your address or by using the customer name on your quotation provided.

 

Cash Payment

Cash payments can be made through any AIB branch network nationwide by using our bank details which are available upon request from our Accounts department. Payments should be referenced using the quotation number on your quotation documentation, your address or by using the customer name on your quotation provided.

4. Refund Policy

 

Due to the nature of the products and services provided by Churchfield Home Services, we cannot accept refunds or exchanges however in the event where a customer requests a change to the product or services provided as part of the installation up to advance of the installation taking place or in advance of Churchfield Homer Services ordering any special purpose item being ordered, all steps will be taken to amend the customer quotations as required.

All amendments made following a deposit being paid will be processed as variation to the contract customer quotation.

 

Note* Special order items which have been ordered in advance of the change being requested that cannot be returned by Churchfield Home Services are not able to be credited to a customer’s quotation.

5. Late Payment Fee

 

Churchfield Home Services understands that customers required the necessary time to make payment for payments due however in extreme circumstances where a payment is in arrears for more than 90days of the payment being due, the account will be classified as past due.

A late payment charge of 1.5 percent per month, translating to 18 percent a year, will be added to all outstanding amounts due and will be apply from the due date to the date the payment is received. Each customer's statement shows the date the invoice is issued and the date by which payment must be made to avoid the late payment charge.

6. Informal Non-Payment Procedure

 

An informal approach can often resolve difficult situations with the minimum of conflict and stress for the individuals involved and is always the first approach to be adopted when such instances arise.

Where an instant of non-payment occurs, a member of our Customer Care Team will contact the customer directly within 30days of the payment being due to seek the precise reason for non-payment s and seek an efficient resolution to resolve the matter to both parties satisfaction.

In the case where the non-payment is over 60days in arrears, the matter will be referred to the company internal Financial Controller to review and will follow the procedure as outlined below in an effort to resolve the matter in a clear, transparent and equitable manner as outlined below,

 

1. Client will be contacted directly to notify them that their account has been referred to the company’s financial controller and the company’s procedure for non-payment will be clearly explained.

2. The financial controller will then seek to investigate the reason for the non-payment by thoroughly investigating all the documentation, correspondence and customer statements in relation to the matter.

3. Once the investigation is complete, the financial controller will contact the customer and inform them of the findings and seek an amicably resolution to the matter which takes all facts of the case into consideration, where a successful resolution is reached, the matter will be finalised and closed.

4. Where the resolution is not accepted the customer will be formally offered the resolution without prejudice to decide to decline or accept before the matter is escalated to the formal Non-payment procedure.

7. Formal Non-Payment Procedure

 

A formal approach to the resolution of non-payments will only be taken once the company’s internal informal procedure has been exhausted and the non-payment is more than 90days in arrears.

 

In the case where the non-payment is over 90days in arrears, the following procedure is followed,

 

1. Client will receive formal notification that their account over 90 days in arrears and that the matter has been escalation to the company’s formal non-payment procedure for processing.

2. Client will receive a formal statement of their account with a copy of all supporting documentation with a final demand to make payment within the subsequent 7 days.

3. Should payment not be received within the following 7 days, the matter will be referred to an approved external debt collection agency for collection.

4. The client will be held liable for all subsequent legal and consultancy costs associated with the collection of the debt including all subsequent late fees and interest due accruing on the debt.

 

  1. 8. Contact Information

 

For any reason all customer can contact Churchfield Home Services at the below address;

 

Churchfield Home Services,

Ballina Road,

Crossmolina,

Co. Mayo

 

Tel: 096 38555  or    01 410 5854

 

Customer can also make contact by email as follows,

 

 

 

 

 

 



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